These Terms & Conditions apply to all services provided by Growclub including but not limited to hair transplant procedures, consultations, and post-treatment care. By proceeding with treatment, the patient acknowledges and agrees to the following:

1. Limitation of Liability

Growclub, its employees, directors, contractors, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to the treatment provided. In all cases, the maximum liability of the clinic, whether in contract, tort, negligence, or otherwise, shall be strictly limited to the total amount paid by the patient for the specific treatment from which the claim arises.

2. No Guarantee of Results

The patient acknowledges and accepts that outcomes of medical aesthetic treatments, including hair transplant procedures, vary between individuals. Results may be influenced by genetic factors, scalp condition, pre-existing medical issues, lifestyle, and adherence to post-operative care. While we strive to deliver the highest standard of care, the clinic offers no warranties, guarantees, or representations—express or implied—regarding the final outcome of the treatment.

3. Medical Suitability and Disclosure

The patient confirms that they have provided full and accurate disclosure of their medical history, including any known allergies, underlying medical conditions, or previous procedures that may impact the success of the treatment. The clinic shall not be held liable for any complications, side effects, or unsatisfactory results arising from incomplete or inaccurate medical information provided by the patient.

4. Informed Consent

The patient has had the opportunity to ask questions, and will sign a separate Informed Consent Form prior to the procedure. The clinic will not proceed with treatment without a valid signed consent.

5. Post-Operative Care & Compliance

The patient agrees to follow all post-operative instructions as provided by the clinic, including medication protocols, hygiene advice, activity restrictions, and scheduled follow-up visits. The clinic shall not be held responsible for negative outcomes resulting from the patient’s failure to comply with post-treatment guidelines.

6. Follow-Up and Monitoring

The clinic aims to provide post-procedure check in calls as part of the treatment package. Additional reviews, assessments, or corrective procedures outside of the standard follow-up schedule may incur further charges. 

7. Payment Terms and Refunds

A €500 deposit is due upon booking a treatment. Payment of this €500 holds the desired appointment date. While we try in some cases to hold dates for patients, there is no guarantee unless the deposit has been paid. 

The balance of the treatment cost is due no less than 1 month before treatment. Failure to pay this on time, will mean this date could be offered to another patient.

Cancellation policy

If you cancel your procedure less than 1 month prior to your appointment date, an administration fee of €500 will be applied. This is because we have to allocate surgical resources once a booking is made.

If you cancel your procedure less than 14 days prior to your appointment date, a fee of €2,500 will be applied to cover expenses incurred.

If you cancel your procedure less than 7 days prior to your appointment date or or do not show up to your procedure on the day, the full amount will be applied.

Rescheduling

If you need to reschedule your procedure more than 1 month out from your treatment date, we will always do our best to assist based on availability. 

If you wish to reschedule within a month of your treatment date more than 14 days prior to your appointment date, an administration fee of €1,000 will be applied. 

If you decide to reschedule your procedure 7 days or less prior to your appointment date, an administration fee of €2,500 will be applied.

Medical Tests on the day

Our medical team carries out medical tests on the day, such as checking heart rates and blood pressure. If for any reason you cannot have treatment on the day, your date will be moved to another date and a €1,000 fee will be charged.

Missed or late appointments without sufficient notice may incur a rebooking fee.

Refunds are not given for dissatisfaction with cosmetic results where the procedure was carried out as agreed.

8. Complications and Revisions

While rare, medical complications such as infection, poor graft survival, or scarring can occur. In such cases, the clinic will provide appropriate medical advice or support. Any revision or corrective procedures may be chargeable unless it is determined, at the clinic’s sole discretion, that the issue arose due to fault on the part of the clinic.

9. Right to Refuse or Withdraw Treatment

The clinic reserves the right to refuse or discontinue treatment at any stage if it is deemed:

• Medically unsafe to proceed
• Inappropriate due to patient conduct
• Logistically or ethically problematic

This includes abusive behaviour, threats, unreasonable demands, or non-compliance with medical advice.

10. Use of Medical Records and Photography

The patient consents to the taking and storage of clinical photographs for medical documentation. These photographs may be used anonymously for educational, training, or promotional purposes unless the patient explicitly opts out in writing. 

11. Third-Party Products and Services

The clinic shall not be held responsible for any outcomes or adverse effects arising from the use of third-party products or services (e.g., shampoos, supplements, treatments) not provided or directly recommended by the clinic.

12. Data Protection and Confidentiality

The clinic complies with all applicable data protection laws (including GDPR, where applicable). All personal and medical data provided will be stored securely and used only for clinical and administrative purposes. Your data will never be shared with third parties without your express consent unless required by law.

13. Force Majeure

The clinic shall not be liable for failure or delay in performing its obligations due to events outside its reasonable control, including but not limited to natural disasters, pandemics, power failures, government restrictions, or staff illness.

14. Dispute Resolution and Jurisdiction

In the event of a dispute or complaint, the patient agrees to first raise the issue directly with the clinic in writing. We aim to resolve complaints swiftly and professionally. If a resolution cannot be reached, the parties agree to pursue mediation before engaging in legal action. Any legal proceedings shall be subject to the laws and courts of Ireland. 

15. Claims and Time Limits

Any concerns or claims relating to the treatment must be submitted in writing within 12 months of the procedure. Claims raised beyond this period may not be considered valid.

Patient Declaration

By proceeding with treatment and/or submitting payment, the patient confirms that they:

• Have read, understood, and agreed to these Terms & Conditions.
• Have had the opportunity to ask questions and seek clarification.
• Accept that the clinic’s maximum liability is limited to the amount paid for the treatment.

Please speak with a member of our team if you have any questions